Position Opening: Director of Member Services

The SunSpec Alliance is hiring a new Director of Member Services. This position became available when the previous director was promoted to Executive Director. The individual in this role will be a partner to the Executive Director on virtually all aspects of the organization but will primarily be focused on engaging with current- and prospective Members.

Job Duties:

  • Member Recruitment and Retention
    • Work with the Executive Director to set and achieve membership revenue, engagement, and retention goals
    • Maintain a high level of familiarity with all SunSpec intellectual property (specifications, certification procedures, educational programs, web site) in order to efficiently direct SunSpec members to the information they seek
    • Recruit new members, prospect for opportunities to sell paid member services, and renew/retain existing members
    • Develop and manage Membership, Certification, and Education pipelines
    • Work with member purchasing departments to achieve/maintain qualified vendor status
    • Handle new member onboarding and develop individual member engagement plans
    • Provide tier 1 technical support of all SunSpec standards and technologies 
    • Nurture perspective members by offering support to visitors of SunSpec.org
    • Address and resolve all information requests from existing SunSpec members
  • Member Programs
    • Plan and manage workgroup programs
      • Maintain SunSpec Work Group calendar and facilitate all meetings
    • Plan and manage monthly webinar programs
    • Plan and manage education programs
    • Work with the engineering lead to administer the the product certification process
      • Coordinate with Members, Authorized Test Labs, and SunSpec engineers to complete product Certifications
    • Plan and manage annual meeting
    • Improve SunSpec.org by providing insight gained from working with SunSpec members
  • Operations and Outreach
    • Contribute in strategic planning sessions
    • Coordinate with Members and SunSpec team to execute marketing campaigns, promotions, and events
    • Manage and maintain SunSpec web properties
    • Work with the Executive Director and marketing contractor to publish monthly newsletter

Qualifications:

  • Bachelor’s degree or equivalent in business, engineering or a related field
  • Strong interest in renewable/distributed energy and power engineering
  • Familiarity with public policy at the state- or national level
  • Affinity for working with technical executives and engineers
  • Enthusiastic, inquisitive, and detail focused
  • Independent, analytical, structured, and team-oriented manner
  • Excellent communication skills
  • Two years of non-profit 501(c)6 experience
  • Experience with and/or exposure to operational software (e.g. Quickbooks, Mailchimp, Copper, TeamWork, Eventbrite, Google Docs, etc.)
  • Accounting and general business management skills are a plus (issues invoices, scheduling reminders, closing invoices out in Quickbooks)

Work Location:

Strong preference for candidates residing in Los Angeles or San Jose, CA. This is a work-from-home/work-from-shared-office position that also requires the ability to travel for twice-per-month working sessions with the Executive Director, quarterly industry events, and annual member meeting.

Compensation:

  • Compensation will depend on the individual’s background and qualifications but SunSpec is seeking to hire someone in the $75,000 to $100,000 annual salary range. The position also includes an annual bonus plan of up to 15% of your annual salary which means total compensation is in the range of $86,250 to $115,000 per year.
  • Health care reimbursement of up to $1,000 per month
  • Internet/phone allowance or up to $100/month
  • Co-working office space of up to $300/month
  • Travel expense reimbursement and federally-approved rates

To apply: Please send resume to: hr@sunspec.org

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